Mazen Designs Co., LLC — Terms & Conditions

Last updated: February 2026

These Terms & Conditions ("Terms") govern all services provided by Mazen Designs Co., LLC (the "Firm"). By entering into a Service Agreement, the Client acknowledges and agrees to these Terms. Project-specific details, including scope, fees, timelines, and deliverables, are outlined in the applicable Service Agreement and are incorporated herein by reference.

1. Services & Professional Role

Mazen Designs Co., LLC provides interior design, styling, art curation, space planning, and project coordination services for residential and select commercial projects.

Throughout the engagement, the Firm acts as the Client’s design advocate—guiding decisions, coordinating vendors, monitoring progress, and addressing issues as they arise—while exercising professional judgment in service of the overall design intent.

2. Scope, Revisions, and Design Finality

The scope of work is defined in the Service Agreement. Requests outside the agreed scope—including additional rooms, revisions, site visits, or sourcing—may require additional fees or a revised agreement.

Once a design direction, material, finish, or purchase has been approved by the Client, it is considered final. Changes requested after approval may result in additional design fees, schedule adjustments, restocking charges, or vendor-imposed penalties.

3. Visual Materials & Design Representation

All renderings, drawings, mood boards, floor plans, and visual materials are representational and intended to communicate design intent. Final results may vary due to lighting conditions, production methods, material availability, or natural variation.

The Firm does not guarantee exact replication of renderings or samples in the completed space.

4. Intellectual Property

All creative materials produced by the Firm—including drawings, renderings, mood boards, photographs, videos, specifications, and design documents—remain the intellectual property of Mazen Designs Co., LLC.

The Client may share these materials privately with friends and family. Any sharing with design professionals, vendors outside the project team, media outlets, publications, or for public or commercial use requires prior written consent from the Firm.

The Firm retains the right to archive and reference completed projects for portfolio, marketing, and promotional purposes in accordance with the privacy provisions below.

5. Procurement & Purchasing

The Firm manages procurement through established trade relationships to ensure consistency, quality, and coordination. Payment is required prior to order placement.

Ownership of purchased items transfers to the Client upon full payment. While the Firm oversees ordering and coordination, it is not responsible for manufacturing defects, shipping delays, discontinued products, or vendor performance. The Firm will assist in good faith should issues arise.

The Firm reserves the right to recommend alternate vendors or substitute products if original selections become unavailable or no longer meet project standards.

6. Vendors, Contractors & Existing Conditions

All vendors, artisans, and contractors are independent third parties and are not employees or agents of the Firm.

The Firm is not responsible for concealed or pre-existing conditions, including but not limited to structural issues, plumbing, electrical systems, building infrastructure, or code compliance. The Client is responsible for engaging licensed professionals where required.

7. Scheduling, Communication & Project Continuity

Standard business hours are Monday through Friday, 10:00 AM to 5:00 PM (EST). Communication outside these hours may occur as necessary to maintain project momentum.

Timely communication is essential. If the Client is unresponsive for fourteen (14) consecutive days or more during periods requiring input, the Firm may reassess the project timeline, scope, or Agreement to ensure continued viability.

8. Payments & Late Fees

Invoices are due within five (5) business days of issuance unless otherwise stated in the Service Agreement.

At the Designer’s discretion, a late fee of ten percent (10%) may be applied to any unpaid balance. This late fee may reapply every seven (7) business days until payment is received in full. The Firm reserves the right to pause work while balances remain outstanding.

All payments are considered final once processed.

9. Force Majeure & Uncontrollable Delays

The Firm is not responsible for delays or disruptions caused by circumstances beyond its control, including but not limited to supply chain disruptions, labor shortages, strikes, acts of nature, governmental actions, or global events.

10. Privacy, Discretion & Project References

Client confidentiality is central to the Firm’s practice.

The Firm may reference a project by development or building name (for example, "Sutton Tower," "200 Lexington," "The Dakota," or similar) for portfolio, marketing, or editorial purposes. Whenever possible, specific unit numbers, floor identifiers, and private residence details will be omitted or retracted.

The Client’s name, unit number, investment level, and identifying information will never be disclosed without explicit written consent.

11. Liability & Limitations

The Firm is not liable for third-party delays, defects, errors, or omissions. Variations in color, texture, scale, or finish due to production or natural aging are not considered defects.

The Firm’s total liability for any claim shall not exceed the design fees paid by the Client for services rendered.

12. Termination

Either party may terminate the Service Agreement with written notice. All completed services, incurred expenses, and outstanding balances remain due and payable. Prepaid fees and completed work are non-refundable.

13. Governing Law

All Agreements with Mazen Designs Co., LLC are governed by the laws of the State of New York. Any disputes shall be resolved in the courts of New York County, New York.

14. Updates to These Terms

The Firm may update these Terms periodically. The most current version will always be available at www.mazendesigns.com/terms, and all active Service Agreements automatically adhere to the most current revision.

Contact

Mazen Designs Co., LLC
Email: hello@mazendesigns.com
Location: New York, NY
Website: www.mazendesigns.com